How We Run Our Business

Responsible Credit

Pivot believes in responsible lending without burdening people. This belief forms the basis of our robust underwriting process.

Transparency

We communicate openly and transparently with our customers. All fees and interest payments are clearly explained upfront. There are no hidden fees or penalties.

Compliance

Pivot operates in a regulated industry. We continuously monitor the regulatory environment to ensure we are always compliant with the requirements of each the Reserve Bank of Zimbabwe In addition, we are a member of the Zimbabwe Association of Microfinance Institutions (ZAMFI)